We thank you for being a customer, or just checking us out.
So, what does it look like in a day at Kustom Koozies.
8:00 am Manager arrives, opens up shop, turns on lights, and turns on the dryers that cure the ink.
8:30 am Graphic Artists, Printers, Production Manager, Customer Support arrive. They go through all emails, voice messages and respond back to customers. Start creating and sending proofs to customers to approve. They then do a check of all outstanding orders, to make sure they are in process. They start printing out art pages and film for future jobs. (We stay a few days ahead)
9:00 am Marketing and Finance start on their business. Updating Facebook, Twitter, Instagram, Creating new campaigns, Paying bills :(. Coordinating and consolidating accounts, and finances.
10:00 am Shipping and Clean Screener arrive. They start quality checking and packing orders. Screen Cleaner starts cleaning screens from prior day, and getting new screens ready for production.
10:00 am Daily Production Meeting. This is where we do a check on any Can Cooler orders, t-shirt orders, promotional product orders that may have issues such as tough artwork, tight deadlines, etc. We check that all supplies are available, and make a list of new supplies to be ordered. (KOOZIE can coolers, ink, emulsion, screen cleaner, packing materials squeegees, office supplies, etc.)
10:30 – 5:30. Production, production, production. Art pages and film printed, screens are burned, stock is pulled, and Wedding Koozies, t-shirts andgarments are printed, quality checked, packed and are set out for delivery or pick up. Customer requests are responded to, emails are answered, phone calls made, and walk in customers are tended to. Throughout the day, proofs are set up and sent to customers to approve. Supplies are ordered for future orders.
6:00 pm Fedex, UPS roll up to pick up all orders shipped that day.
6:30. Clean up of shop, and shut down of shop. (Unless there are orders that require overtime such as Priority Handling orders.
We are now ready to do another fun day of printing!! We take a moment and appreciate the fact we have so many wonderful customers!!
And this is what makes us happy!