How long does it take to get my KOOZIE® coolers?
We prioritize by date needed. We deliver on or before the date you specify. We DO NOT miss deadlines. Late is not an option. We do have rush options. Check the second page in the order form, for rush options and prices. These change seasonally. During the summer months the rush periods are longer, as we are processing about twice as much as in the winter. We will make sure it is there before your due date. In 2008 out of over 6,000 orders we have not missed one date.Google+
How do I go back to see an image I designed in Design On Line?
That can be done. Just follow the steps below.
- Go to the product you want to re-edit. You can find the products here. https://www.kustomkoozies.com/design-your-koozie-online.html
- Click on the button that says “Click Here To Begin Designing”
- Go to where it says Save/Load Design at bottom. Find the design you want to edit and click on it.
- Make changes you want to make.
- Click Place Order and Send Order
- In the Comments section you will see your new Design ID, Copy that and put it in a reply email to us. or continue with your order
Here is a video on the KOOZIE ® Can Koolers ordering process.Google+
How to Remove white Background on a Graphic
We have an amazing design on line process to design your can coolers or t-shirts. You can upload your image and add text or other images to it. These images should have a transparent background. As your image plus a white background – 2 colors, and we are printing one color images.
You may get the following message and it seems confusing.
This message tells us you have more than one color. It us usually an issue of white background.
You can use our full sublimation product which will let you put any colors you would like.
Or we can remove it for you. This falls under our Full artwork ($40.00) fee. You can select that product at check out and our graphic artists will remove the other colors for you. As a note, this is a time consuming process. But we do it every day.
If you would like to remove it yourself, there is a free online editing tool that will allow that.
Here is a quick video and the link to the tool is there.
We hope this helps!!
What is the basic process?
- Determine which style KOOZIE product you would like, foam, pocket/collapsible, slip on bottle, zipper bottle, slim can,or wine wrap. We even have Stadium Cups. Pictures and colors are below.
- See if you would like to use some of our stock art. (This will save money on art fees – and we have some pretty cool art) Free Graphics Or you could go to any of our products and design your own. You can even upload your own artwork and edit it.
- If you are submitting your own art, see our Submitting Art page for specific options to save you money.
- Go to the secure online order page. Here you can place your order. Click on the What’s This icon next to each section for answers to questions. Place your order online , you will receive a confirmation via email immediately. We will work up an art proof that we will email to you, this will happen in about 1 -3 business days. Your order will arrive on or right before the date you need them. Then it is up to you to just enjoy your coozies. If you have a question regarding your order, please use your confirmation number in all correspondence. Your confirmation number will be will be referenced in your confirmation email.
We have customers who want a full color print on their shirts, and the quantity is small, so doing a screen for each shirt is quite expensive.
The solution we have is Sublimation. Sublimation is a heat process that binds the ink to the polyester fibers in a shirt. Note we said polyester. This comes across strong and vibrant on a 100% polyester t-shirt, and much less vibrant on a 50/50 shirt.
We provide the shirt in this process.
Sublimation shirt is $12.00 one side. $16.00 with one side and pocket image and $18.00 for double sided. There is not a screen charge for this process.
If you provide your own shirt, (100% polyester) the cost is $6.00 per shirt.
One important item, Sublimation does not have a white ink. Any white in an image is produced from the white background of the shirt itself. Sublimation works well with white, and pretty will with light colored shirts. Not as well with dark colored shirts.
We can do this on long sleeve, sweatshirts, ladies shirts, etc. as long as it is 100% polyester.Google+
I don’t need 100, what can I do?
Great news. We have gone back to our policy of no minimum order. The pricing is a little higher, (as to be expected). But Woo Hoo this is great news!! No one in the world will do 1 single piece except for Kustom Koozies!!! This is great for small Christmas Parties, Birthday parties, Fourth of July Parties, etc.Google+
Can I bring my own shirts to be screen printed?
Yes you can. Due to our volume, we get great deals on t-shirts, sweatshirts, wicking shirts, etc. There are times when the customer wants to bring in their own shirt and we understand that and can work with you. Keep in mind, we do our best to provide a great print, but there may be times where a misprint occurs, so please have a few extra. (when we provide our own, we cover that cost)
We charge per print/per location Each color/location has a screen charge, $40.00 for the first screen charge, and $20.00 per additional screen charge.
If your design has one color on the front and two colors on the back, that would be three screen charges = $60.00
We charge $2.00 for the first print and $1.00 for each additional print. So one color front and two colors back would be $4.00 per shirt.
We look forward to working with you.
What is the screen charge?
Good question. Our products are screen printed, meaning ink is pushed through a screen in the right places to put the ink on the KOOZIE® Can Koolers. Screen printing is a tedious process. Multiple coats of photo emulsion are put on both sides of a screen, then it is stored to air dry in a dark environment. Then a black transparency (positive) is printed in the dark room. This positive is placed on the screen. The screen is then burned in an exposure unit. The image area does not get cured in this process. Then the screen is sprayed with water to remove the emulsion in the non-exposed portion. The screen has to dry again. Then it is taped and ink is put on it. After the ink is put on the KOOZIE ® Can Koolers , the screen is cleaned. This is a chemical process using a power washer. This is for each job. The screen charge on all new orders is 40.00 EXACT repeat orders is $20.00, and changing ink color on back side is $20.00.
We use the same process for T-shirts.
How long has Kustom Koozies been in business?
We are proud to say, that we have been producing and selling Kustom Koozies since January of 1998. We have tried very hard to maintain a small company feel, even though we are growing. But we are working real hard to grow smart. In other words, we take care of our customers. Our internal motto is “Treat the Customer the way you would like to be treated”. That seems to be a succesful plan.Google+
Can I get a rush on my order?
Yes you can.
These are our ordering options. Standard for greater than 14 day turnaround. We count weekends as days, because truly, aren’t they the most important days!?
We call this Priority Handling as we move you to the top of the Priority list. The charge is 25% of your charges. So if your charges, (not including shipping) are $100.00 then your Priority Handling charge will be 25.00%
We reserve Thursday afternoons for Rush Orders. We get multiple calls and they go like this. “I need 100 can coolers in Chicago by Saturday, can you EVEN do that? Our answer is YES! It takes some effort but we want to make it work for you .
We had a local customer call us on Wednesday evening, she needed 4,000 Can Coolers by Friday morning. We were able to do that with no problem.
What happens with re-orders?
Good news here. If you re-order within a year of your last order with the exact same design, your screen charge is only $20.00. Please give us your confirmation number from your previous order.Google+
Can I order blanks? and if so how much are they?
Yes, we can fulfill orders for blanks. The cost is the same as printed, there is just no screen charge. Why is it the same price and not less, you ask? Good question, our prices are real low, and we make very little profit off the product. We don’t really want to sell blanks, but we do like to keep people happy. Our customers come up with some great ideas for blanks. You can just place an order, select $0.00 for screen charge, $0.00 for art charge, Single sided printing, and we will ship out to you.
We offer blanks on foam, collapsible, wine wraps, stadium cups, bottle insulators and more. We can also make it so you can get blanks of t-shirts. We have pretty strong buying power, so we pass the savings along to you.Google+
Can I get a sample pack from Kustom Koozies?
I don’t have any artwork. What should I do?
Well we have three choices for you.
- You can select one our graphic designs. And change names and dates. The red text is editable There is no charge for that.
- You can minimally modify one of our designs. i.e. 1 design on front, 1 on back, or Change fonts or remove a part of the design this is a $20.00 fee.
- Provide us a fax or detail of your request, and our artists will design it for you and let you edit it until it meets your needs. This has a $40.00 fee. (Well worth it, have you ever hired a graphic designer at $75.00 per hour? We are unable to proof artwork that is not affiliated with an order. Please place your order, then submit your artwork.
- You can use this form and submit your own artwork at no extra charge. Use regular Microsoft Fonts please. Thanks
- You can use our design on line process and either use our stock artwork, or upload your own stock artwork to create your graphics. At Kustom Koozies we try to make it easy on you. We truly want you to get a great product.
Why are your prices so low?
We get asked this quite frequently. I think the fear is we have cheap products. Our products are great quality, and our customers love them and keep re-ordering. We have low overhead, and only do KOOZIE ® Can Koolers , so we aren’t trying to make money off of 1000’s of products. We at Kustom Koozies love what we do. We are very efficient. I get tempted to raise our prices, but would prefer many happy repeat customers.
Low prices is relevant. We have seen an influx of cheap products recently. They look great in the picture. But Oh My!! They are sooo inexpensive. Not much thicker than poster board, the print is just slapped on as quickly as possible, so missing print areas, crooked. It is embarrassing. We at Kustom Koozies will NOT sell those products.
We get calls frequently from vendors offering the cheapies. They are not something we would be proud to produce.Google+
Is your order form secure?
Yes, your information is secure with us.
And lets be real clear we do not sell your email address.
You are our customer and we want to maintain your trust.
We will email you with any questions about your order, and to send you a proof.
So please give us an email you check frequently. We do not want to be waiting on clarification about art because you do not check a Yahoo! or Hotmail account very frequently. This can hold up the process and cause stress. We don’t want stress!!!Google+
Can I use your samples with my names and dates?
Yes, that is why they are there. So sample artwork on our free graphics pages, are set up so you can see what they would look like. They more than likely have names, dates and Place. When you order from us, give us your names, date, place, or whatever text you would like in place of what we have. The text in Red is what can be edited.
In this example, you would give us the name/date/location. We will email you a proof to approve before we go into production. (We do this on every order)Google+
Is it true that you have no minimum order?
That’s right. Go ahead and place an order for as few as one piece.Google+
How much is shipping for 150 pieces, and what method do you use to ship?
Can I get a proof of what my KOOZIE Can Koolers will look like?
Absolutely! After you place your order, you get a confirmation email immediately of the details of your order, in approximately 1 – 3 days you will receive an email with your proof to approve. We want to make sure you get exactly what you want!Google+
Do you have metallic gold and silver inks?
Yes we do, have metallic silver and metallic gold. They look great for your wedding KOOZIE. There is an additional 20 cents per piece charge for these.Google+
If I get half foam ones and half pocket ones is it still 2 screen charges?
Our policy on this is kind of mixed.
Hard foam requires a different screen process than any of the collapsible products, so there would be a separate screen charge. (We have to produce 2 screens)
Our collapsible items are a little interesting. Wine wraps take the smallest, screen, bottle wraps are next, and neoprene and fabric collapsible allow the largest print area. We can use the same screen as long as you are OK with the smallest size print. The difference between a bottle wrap and a can wrap is about 3/4 of an inch, so you may be OK with that. We want to allow you to save money, but still want to put out a stellar product.
The good news, is that if we do need to do 2 screen charges, we discount the second. The first one is $40.00 and the second one is only $20.00 If you need to do that, just select the $20.00 (exact repeat) screen charge for your second, or even third and fourth product. Hope that helps.
Foam Print area is 3 x 3
Collapsible Print area is 3 x 3
Bottle (zip up) print Area 2.5 x 5 high
Wine Wrap Print area 1 3/4 h x 3 1/2 w
Bob, How much are 100 Foam Kustom KOOZIE’s coolers, one color ink?
Good Question. The cost for 100 is .79 each plus $40.00 for a screen charge plus $13.00 for shipping, boxing and handling. Your total cost to your door is $132.00. This is assuming you are using our art, and have a greater than 2 week turnaround. If you want to calculate the price on other products, just click on the link, fill out the first page of the form, and then Click Add to Cart. Your total will be shown.Google+
Is the Pope Catholic?
This question has nothing to do with KOOZIE® Can Koolers, but it is frequently asked, so it should be included on every F.A.Q. page you visit. Answer: As it turns out, this question is often asked sarcastically or matter-of-factly in order to imply a response in the affirmative (“yes”) since the Pope is Catholic. Thank you for looking.Google+
What is the difference between Fabric and Neoprene?
Great question, fabric has a fabric covering and neoprene is the scuba material. Fabric fits cans well and neoprene because it stretches fits cans and bottles well.Google+
Do you have a restocking fee for cancellations or reductions?
Actually we do, we charge a 10 cent per KOOZIE ® Can Kooler restocking fee for cancellations or reductions, as it time-consuming. And really, why would anyone not want their KOOZIE ® Can Koolers ? (No fees or charges for adding to your order however, we will work around that. 🙂Google+
Can I order foam and collapsible in one order, and different Graphics?
Yes you can!!! Just select, “Continue Shopping” Same pricing, same service, same art, just the ability to mix and match styles, colors, inks and graphics. Go ahead have some fun!Google+
Are there any coupons I can use to save money?
What will you print and not print?
Ha!! We get asked this question a lot.
We will print swear words. They are most often used in a humorous fashion, and are usually pretty funny.
We will not print anything:
Do you ship internationally?
What Product/Ink Colors do not work?
There are a number of color combinations that do not work.
- White on Pink Camo. Pink Camo has a of of white, so it does not show up.
- Any dark blue on Black, Just does not show up.
Do you guys have Collapsible KOOZIE Bottle Koolers?
Thanks for asking, due to demand, we have added that to our line, and it is very popular. We also have a wonderful slip on, neoprene zipper, wine wraps and stadium cups.Google+
Are you guys for real?
Hey Bob: Can I get different color KOOZIE coolers and is there a charge for that?
Another good question, Yes you can, make sure the ink will be ok. For example don’t order yellow and black KOOZIE ® Can Koolers with black ink. Black with black ink will not look that great. There is a single $10.00 extra charge for mixing it up. Put your color choices in the box for extra info at the bottom. In the event a color is not available another similar color will be substituted. This multiple color option is to give you some choices here. A substitution happens only 1 in 20 times and you may want to indicate your first choice in substitutions. We will not contact you in this event of a substitution. It will be a surprise. If this is not agreeable, I would suggest 1 color, where there are no substitutions. We are just trying to keep people happy.Google+
I don’t trust the internet for orders, what can I do?
First, Our site is secure, so that should not be a problem. But we do understand. You can place the order online and call us with your credit card information. Or, you can print out the information and mail it to us with a check. KOOZIE ® cooler Word Order Form Or you can use our KOOZIE ® cooler PDF form. We will not start the process until we have received your check or payment.
You can use our “Chat” process to contact us.Google+
Can I create my own art in Microsoft Word, or I only want to do text on my KOOZIE® Can Koolers ?
Can you send me a color sample? and what are your colors?
Well, here’s our answer. We can send you a sample. We do have a sample pack of 3 products here. That being said, each run comes off the line a little bit different in color. If color matching is that important to you, you will probably not be happy with your product. At great risk and with no guarantees, I have posted colors. Keep in mind, that they may look a little different on your computer and they may look different when they come. I feel confident in the black being black 🙂 We absolutely will not answer questions, like “Is the Georgia Green like a Kentucky fescue grass green or more like a 8 year old male booger green?” Please don’t get mad. It is just so subjective and each person has their own opinion and we at Kustom Koozies want to have a fun product.Google+
How much wood would a woodchuck chuck if a woodchuck could chuck wood?
You thought we would go the old “A woodchuck would chuck a chuck of wood if a woodchuck could chuck wood” response, but after doing a bit of research, we found that a woodchuck would chuck about 700 pounds of wood if a woodchuck could (and did) chuck wood. Apparently Richard Thomas published an article on this and it is in wikipedia. with reasoning behind this conclusion. After you order from Kustom Koozies, and while thoroughly testing go Google that. 🙂 You will enjoy the amount of work that went into this.Google+
Did you really read this far?? You are a maniac!! Thank you and congratulations. This is kind of like watching the end of Ferris Beullers Day Off after the credits.
“Now, Go ahead and place an order. . . . . . . . really, Just do it! Your Kustom Koozies products will be so fun. ” You will love them!! Go!! ThanksGoogle+